Terms

DELIVERY: 

AUSTRALIA

Orders are shipped the same or following business day via Australia Post.

Standard Shipping: free for orders over $100 Australia wide*. For orders under $100, there is a $10 flat rate charge. Delivery is usually 2-7 business days, depending on location.

Express Shipping: $15 flat rate Australia wide*. Delivery is usually 1-3 business days, depending on location.

 

FREE LOCAL HOME DELIVERY (Monday to Friday)

We are now providing a complimentary contactless local home delivery service to your doorstep in Tathra, Bournda, Kalaru, Bega, Merimbula, Pambula, Tura Beach (no minimum order is required). Please select this service at the checkout and include any specific delivery instructions in the Notes section. All items on our website (including large framed art, ceramics and umbrellas) can be delivered via this service.

N.B. Please do not select this service if your location is not listed above.

 

CONTACTLESS CLICK AND COLLECT (Monday to Friday)

Customers are more than welcome to place an online order & collect from our store (Shop 4/65 Andy Poole Drive, Tathra NSW 2550). Please select the Click and Collect option (shipping charges will be automatically removed from your order). We will then contact you to arrange a suitable day/time for collection. 

 

GIFT WRAPPING

Complimentary gift wrapping is available on all orders. Should you wish to add a gift message, please advise in the 'special instructions' section at the cart page.                                                                    

 

RETURNS

If for some reason you are not completely satisfied with your purchase, we can issue a store credit if the item is returned to us within 14 days from the date of purchase. The item must be returned in new, unused condition with original packaging and tag/label attached. Earrings, skincare and bath products are unable to be returned due to hygiene reasons. Sale/clearance items will not be accepted for return, exchange or credit note, so please choose carefully. Shipping costs are non-refundable and return shipping fees are your responsibility. We highly recommend using a trackable service, as we will not be held responsible for items lost in the post on return to us.

All returns must be pre-approved by Bithry Store. Please contact us before shipping your return.

If an item arrives faulty, you must inform us immediately. Once you have done so, we will advise as to how to return the product. The fault will be assessed upon return and we reserve the right to repair or replace. If the item is no longer in stock, a refund will be issued.

Please note: Items on sale are not eligible for return so please choose carefully.

 

DAMAGED ITEMS

We take the utmost care when packaging your goods safely. Please check your items as soon as you receive them. Should any item arrive damaged, please contact us immediately. Should your package arrive visibly damaged or open, please ensure you notify the carrier prior to accepting the delivery.